IT Infrastructure and Managed Services

Managing and maintaining IT infrastructure in today's compelling economic situation can have a big impact in the operational cost and personnel utilization. Further, focus on the core business functions rather than the IT management issues would severely hurt the quality and productivity of the business. 

Hence proactive and cost effective service partner in place to manage your IT infrastructure will increase your core business productivity.

“The Interlace Edge” – Our end to end IT infrastructure management services includes desktop management, data center management, network administration, server administration and DB administration.

With the highest caliber planning and service, Interlace has won the admiration of its customers in the following arenas,

• Providing access to round-the-clock (24x7) services
• Reducing total cost of operations (TCO)
• ITIL Based Service Delivery Methodology
• Helps to focus on core competencies
• Helps in standardizing the IT infrastructure & processes
• Enables budgeting for monthly recurring costs
• Enhances IT infrastructure availability & performance
• Resolves skills shortage and helps in redeployment of existing skills to critical tasks
• High Visibility through fully fledged Reporting for Tracking purposes

Interlace offers services that help to optimize the client's IT infrastructure and related operations. We deliver continuously improving service levels to exceed the expectations of the business-users without compromising on quality and security. 

Remote Technical Help Desk Services

In order to cater the customer's needs on a 24 x 7 basis; Interlace offers a 24 x 7 cost-effective in-house service desk with remote support facility. It facilitates a smooth automated process of tracking issues, issuance of ticket numbers, a knowledge portal that expedites the problem solving so that the client issues are re-solved faster, patch management and tracking, follow-ups and closure of issues, generation of service tickets that been received even through SMS / E -Mail.

Onsite Support Services

A  knowledgeable  resource support can reduce business risks due to technical issues. Our highly trained professionals spread across various places are providing valuable support to our customers. Therefore, offering short term or long term onsite support is simplified by our resources having knowledge base and best practice notes.  

Managed Services

Our managed services frame with highly talented, experienced and flexible team transversely supports different technologies, geography and domain. We own customer’s infrastructure for day to day management that benefits our customers in business outcomes and for agile services. 

IT Infrastructure Management

By aligning with industry proven vendors, we offer IT infrastructure Management solutions to our customers that includes, 

• Remote Management
• Network Management
• Enterprise Management
• SLA Management
• Asset Management